Terms of service

TERMS OF SERVICE
Hood Marks
https://hoodmarks.com

Last updated: 26 August 2026

OVERVIEW
Welcome to Hood Marks. The terms “we”, “us” and “our” refer to Hood Marks. Hood Marks operates the online store at https://hoodmarks.com and any related information, content, features, tools, products and services in order to provide you with a curated shopping experience (the “Services”).

Hood Marks is a Pakistan-based brand offering premium print-on-demand apparel and objects under the idea of “Art You Can Wear.” Hood Marks is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced in them (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. They include important information about your legal rights and cover areas such as returns, shipping, warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (https://hoodmarks.com/policies/privacy-policy). If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or the age of majority in your place of residence if that age is higher, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including browsing our store or purchasing products, you may be asked to provide information such as your name, email address, billing, payment and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 – OUR PRODUCTS
Hood Marks sells print-on-demand and made-to-order apparel and related objects, including t-shirts, hoodies and other art-led pieces. Many products are produced after you place an order and may involve third-party print and fulfilment partners.

We have made every reasonable effort to present our products accurately. Colours, print placement, scale and fabric appearance may differ from what you see on your screen because of device settings, lighting, fabric texture and the nature of printing. Minor variations between product photographs and the item you receive are normal and are not defects.

We do not warrant that the appearance or quality of any product will match your expectations exactly, or that it will be identical to images, mock-ups or samples shown on the store.

All descriptions, images, pricing and availability are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region or jurisdiction, on a case-by-case basis.

Artist collaborations and licensed artwork appearing on our products remain the intellectual property of Hood Marks and/or the relevant artist or licensor. Purchase of a product does not transfer any copyright, trademark or other intellectual property in the artwork.

SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Hood Marks reserves the right to accept or decline your order for any reason, including suspected fraud, pricing or inventory errors, restricted shipping destinations, or inability to fulfil the item.

Your order is not accepted until we confirm acceptance and we have received and processed your payment. Please review your order carefully before submitting it. Because many items are printed or produced after the order is placed, we may be unable to change or cancel an order once production has started.

If we do not accept an order, need to change it, or cancel it, we will try to notify you using the email, billing address and/or phone number provided at checkout. If payment has already been collected for an order we cannot fulfil, we will refund the amount paid for the unavailable item.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy at https://hoodmarks.com/policies/refund-policy.

You represent and warrant that your purchases are for your own personal or household use and not for unauthorised commercial resale or export, unless we have agreed otherwise in writing.

SECTION 4 – PRICES AND BILLING
Prices on https://hoodmarks.com are displayed in Pakistani Rupees (PKR) unless we state otherwise. Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be set out in your order confirmation.

Unless expressly stated, posted prices may not include shipping, handling, customs, import charges or applicable taxes. Any such amounts will be shown at checkout where it is reasonably possible to calculate them in advance. You are responsible for any customs duties, taxes or clearance fees charged by your country on imported goods.

Prices in our online store may differ from prices in any physical shop, marketplace listing or third-party store. Promotions may be governed by separate terms. If there is a conflict between promotion terms and these Terms, the promotion terms govern for that promotion only.

You agree to provide current, complete and accurate purchase and payment information and to update that information as needed so we can complete your transactions and contact you.

You represent and warrant that: (i) the payment information you provide is true, correct and complete; (ii) you are authorised to use that payment method; (iii) charges will be honoured by your payment provider; and (iv) you will pay the posted prices together with shipping, handling and applicable taxes.

If a payment is declined, reversed or charged back, we may suspend fulfilment or recover the goods or the outstanding amount.

SECTION 5 – SHIPPING AND DELIVERY
We ship from Pakistan and may use third-party carriers and print-on-demand fulfilment partners. Delivery times shown on the store or in confirmation emails are estimates only and are not guaranteed.

We are not liable for delays caused by production queues, carriers, customs processing, incorrect address details supplied by you, or events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and for ensuring someone can receive the parcel. Additional carrier fees arising from a failed delivery, address correction or storage may be passed on to you.

Once we or our fulfilment partner transfer products to the carrier, title and risk of loss pass to you, except where mandatory consumer law in your jurisdiction provides otherwise.

For international orders, you are the importer of record. You are responsible for complying with your local import laws and for paying customs duties, taxes and brokerage fees. We are not responsible if customs delays, inspects, returns or seizes a shipment.

If a package is marked delivered by the carrier but you have not received it, contact us at hoodmarksadmin@gmail.com within 7 days so we can help raise a carrier investigation. We are not responsible for loss after a confirmed delivery scan to the address you provided.

SECTION 6 – RETURNS, EXCHANGES AND REFUNDS
Returns, exchanges and refunds are handled only under our Refund Policy: https://hoodmarks.com/policies/refund-policy.

In summary, and without replacing that policy:

- You generally have 7 days after receiving an item to request a return.
- Eligible items must be unused, unworn, with tags, in original packaging, and supported by proof of purchase.
- Custom, personalised, special-order, sale and specially discounted items are not returnable, except where the item is defective, damaged or incorrect.
- To start a return, email hoodmarksadmin@gmail.com before sending anything back. Items sent without a prior return request will not be accepted.
- Approved refunds are issued to the original payment method after inspection, typically within 10 business days of approval. Your bank may take additional time to post the credit.

Return shipping address:
Shop 77-K, Joyland Roundabout, Al Rehman Garden Phase 2, Sharaqpur Road, Lahore, Pakistan

Please inspect your order on arrival. If an item is defective, damaged or not what you ordered, contact us immediately at hoodmarksadmin@gmail.com so we can put it right.

SECTION 7 – INTELLECTUAL PROPERTY
The Services, including trademarks, brand names, logos, text, images, graphics, product photography, artwork, product reviews, video, audio, and the design, selection and arrangement of the store, are owned by Hood Marks, its affiliates, collaborating artists or licensors, and are protected by the laws of Pakistan and applicable foreign intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit material from the Services without our prior written consent, except for ordinary browsing and placing orders.

Purchase of a Hood Marks product gives you ownership of that physical item only. It does not give you any right to copy, reproduce, sell, license or commercially exploit the artwork, designs, logos or brand.

Hood Marks’ names, logos, product and service names, designs and slogans are trademarks of Hood Marks or its licensors. You must not use them without prior written permission. Shopify’s name, logo and related marks are trademarks of Shopify. All other names and marks on the Services belong to their respective owners.

All rights not expressly granted in these Terms are reserved.

SECTION 8 – OPTIONAL TOOLS
You may be given access to customer tools offered by third parties as part of the Services. We do not monitor those tools and have no control over them.

We provide access to such tools “as is” and “as available,” without warranties, representations or endorsement. We have no liability arising from your use of optional third-party tools. Use of those tools is at your own risk. You should read the third-party provider’s terms before using them.

New features released through the Services are also part of the Services and are subject to these Terms.

SECTION 9 – THIRD-PARTY LINKS
The Services may contain materials and links to websites or embedded features operated by third parties. We are not responsible for examining or evaluating third-party content or websites. If you leave the Services to access them, you do so at your own risk.

We are not liable for harm or damage related to your use of third-party websites or products. Complaints about third-party products or services should be directed to the third party.

SECTION 10 – RELATIONSHIP WITH SHOPIFY
Hood Marks is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Hood Marks. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Hood Marks, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Hood Marks.

SECTION 11 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy at https://hoodmarks.com/policies/privacy-policy. Certain information may also be subject to Shopify’s privacy documentation.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to Shopify and to third parties that may be located in countries other than where you reside, in order to provide the Services to you.

By using the Services, you acknowledge that you have read our Privacy Policy.

SECTION 12 – FEEDBACK
If you submit ideas, suggestions, feedback, reviews, photos, proposals or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use, store operation, marketing and improvement of the Services.

You represent and warrant that: (i) you own or have all necessary rights in the Feedback; (ii) you have disclosed any compensation or incentive received in connection with the Feedback; and (iii) the Feedback complies with these Terms.

We have no obligation to keep Feedback confidential, to pay for it, or to respond to it. We may monitor, edit or remove Feedback that we consider unlawful, offensive, defamatory, obscene, misleading or otherwise in breach of these Terms or any third-party rights.

You must not use a false identity or mislead us about the origin of Feedback. You are solely responsible for Feedback you submit.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS
The Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any such issues and to change information or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted an order.

If you were charged an incorrect price because of an obvious error, we may cancel the order and refund you.

SECTION 14 – PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not, directly or indirectly:

(a) use the Services for any unlawful or malicious purpose;
(b) violate any applicable local, provincial, national or international law;
(c) infringe our intellectual property rights or those of others, including artwork and brand assets;
(d) harass, abuse, defame, intimidate or harm our team or any other person;
(e) transmit false or misleading information;
(f) send spam, junk mail or unsolicited promotional material;
(g) impersonate any person or entity;
(h) upload viruses or malicious code;
(i) copy, scrape, resell or exploit any portion of the Services without permission;
(j) collect personal information of others from the Services; or
(k) interfere with security, access controls or the ordinary operation of the Services.

We reserve the right to suspend, disable or terminate your account or refuse service at any time, without notice, if we determine that you have violated these Terms or that your conduct may harm Hood Marks, Shopify or other users.

SECTION 15 – AGENTS
15.1 This section applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed without direct supervision.

15.2 No Agent may access, use or interact with the Services unless it identifies itself and operates in accordance with section 15.4. No Agent may access the Services if we have asked that Agent not to do so.

15.3 We may limit, including by technical measures, whether and how any Agent accesses the Services.

15.4 Agents must: (i) identify in the user-agent string that the request is from an Agent, using the format “Agent/[agent name]”; (ii) not conceal that the interaction is from an Agent, including by mimicking human behaviour or circumventing CAPTCHAs; (iii) respond truthfully to any prompt asking whether the user is a human or a computer; and (iv) not circumvent measures intended to block, limit or control Agent access.

SECTION 16 – TERMINATION
We may terminate this agreement or your access to the Services at any time, in our sole discretion, without notice. You will remain liable for amounts due up to and including the date of termination.

The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.

SECTION 17 – DISCLAIMER OF WARRANTIES
Information on the Services is provided for general information only. We do not warrant that it is accurate, complete or current. Any reliance you place on that information is at your own risk.

EXCEPT AS EXPRESSLY STATED BY HOOD MARKS, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

Nothing in these Terms excludes or limits any right you have under mandatory consumer protection laws in Pakistan or in your place of residence that cannot be excluded by contract.

SECTION 18 – LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, HOOD MARKS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WHERE LIABILITY CANNOT BE EXCLUDED, OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO AN ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM, EXCEPT WHERE MANDATORY LAW REQUIRES OTHERWISE.

SECTION 19 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Hood Marks, Shopify, and our and their affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party arising out of: (1) your breach of these Terms or policies incorporated by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

We will notify you of an indemnifiable claim where practical. Failure to notify promptly will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of the claim at your expense, but will not settle a claim imposing non-monetary obligations on you without your consent, which must not be unreasonably withheld.

SECTION 20 – SEVERABILITY
If any provision of these Terms is held to be unlawful, void or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the remainder of the Terms will continue in full force.

SECTION 21 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.

These Terms of Service, together with the Privacy Policy, Refund Policy and any other policies or rules posted on the store, form the entire agreement between you and us regarding the Services and replace any prior agreements or communications relating to the same subject.

Ambiguities in these Terms shall not be construed against the drafting party.

SECTION 22 – ASSIGNMENT
You may not delegate, transfer or assign these Terms or any of your rights or obligations without our prior written consent. Any attempt to do so is void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 23 – GOVERNING LAW AND DISPUTES
These Terms of Service and any separate agreements under which we provide the Services are governed by the laws of the Islamic Republic of Pakistan.

Subject to any mandatory consumer rights that cannot be waived, you and Hood Marks submit to the exclusive jurisdiction of the courts of Lahore, Punjab, Pakistan.

If a dispute arises, please contact us first at hoodmarksadmin@gmail.com so we can try to resolve it informally.

SECTION 24 – HEADINGS
Headings are for convenience only and do not affect the meaning of these Terms.

SECTION 25 – CHANGES TO TERMS OF SERVICE
You can review the current version of these Terms at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting the revised Terms on our website. We will update the “Last updated” date when we do so. Where required by law, we will provide additional notice of material changes.

Your continued use of the Services after revised Terms are posted constitutes acceptance of those changes. If you do not agree, you must stop using the Services.

SECTION 26 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to:

Hood Marks
Email: hoodmarksadmin@gmail.com
Website: https://hoodmarks.com
Contact form: https://hoodmarks.com/pages/contact

Registered / correspondence address:
Shop 77-K, Joyland Roundabout
Al Rehman Garden Phase 2
Sharaqpur Road
Lahore 54000
Pakistan

Returns address:
Shop 77-K, Joyland Roundabout
Al Rehman Garden Phase 2
Sharaqpur Road
Lahore 54000
Pakistan

Related policies:
Privacy Policy – https://hoodmarks.com/policies/privacy-policy
Refund Policy – https://hoodmarks.com/policies/refund-policy