Shipping policy
SHIPPING POLICY Hood Marks https://hoodmarks.com Last updated: 26 August 2026 OVERVIEW This Shipping Policy explains how Hood Marks prepares, ships and delivers orders placed at https://hoodmarks.com.
It should be read together with our Terms of Service and Refund Policy. By placing an order, you agree to this policy. Questions: hoodmarksadmin@gmail.com Contact form: https://hoodmarks.com/pages/contact 1. WHERE WE SHIP FROM Hood Marks is based in Lahore, Pakistan. Our apparel is print-on-demand / made to order. Blank garments are sourced in Pakistan and printed after you place your order so we do not hold large finished-stock inventories. Some orders may be produced or dispatched by our print and fulfilment partners. The dispatch location shown on a tracking update may therefore differ from our Lahore correspondence address. Correspondence address:
Shop 77-K, Joyland Roundabout
Al Rehman Garden Phase 2
Sharaqpur Road
Lahore 54000
Pakistan
2. WHERE WE SHIP We currently ship within Pakistan. International shipping may be offered at checkout for selected destinations. If a destination does not appear at checkout, we do not ship there at this time. We may refuse or cancel an order if we cannot deliver to the address provided, if the destination is restricted, or if we reasonably suspect fraud. 3. MADE TO ORDER — PLEASE ALLOW PRODUCTION TIME Most Hood Marks products are printed after payment is confirmed. That means your order is not sitting on a shelf ready to leave the same day. Typical timeline after payment is confirmed: - Order review and production: 2–7 working days - Domestic delivery after dispatch (major cities such as Lahore, Islamabad, Rawalpindi, Karachi, Faisalabad, Multan, Peshawar and similar): a further 2–5 working days - Domestic delivery after dispatch (other cities and remote areas): a further 4–8 working days - International delivery after dispatch: a further 7–21 working days, depending on the country, customs and the carrier Working days are Monday to Friday, excluding Pakistani public holidays. Weekends and holidays are not counted in these estimates. These times are estimates only and are not guaranteed. Busy periods (Eid, end-of-year, sales, carrier disruptions) can add time. You will usually receive an order confirmation email first, then a separate dispatch or tracking update once the parcel is with the carrier. 4. SHIPPING CHARGES Shipping charges are calculated at checkout based on destination, package weight and size, and the delivery option available for your address. Unless a product page or promotion clearly says otherwise: - Product prices are in Pakistani Rupees (PKR) - Posted product prices do not automatically include shipping - The shipping amount payable is the amount shown at checkout before you confirm the order Promotional free shipping or reduced shipping, if offered, will be shown at checkout or in the promotion terms. Free-shipping offers apply only to the destinations named in that offer. We do not add surprise shipping fees after checkout. If we discover that a rate was quoted in error, we will contact you before proceeding. 5. ORDER CUT-OFF AND PROCESSING Orders are reviewed after payment is confirmed. We may contact you if details are incomplete or if an item cannot be fulfilled. Because items are made to order, we may be unable to change the size, colour, design or shipping address once production has started. If you need to correct something, email hoodmarksadmin@gmail.com as soon as possible and we will help if the order has not yet gone to print. 6. YOUR DELIVERY ADDRESS You are responsible for providing a complete, accurate delivery address, including: - Full name - House or shop number, street, area and city - Postal code where used - A reachable mobile number Please make sure someone can receive the parcel at that address. We are not responsible for delay, return or loss caused by an incomplete, incorrect or outdated address. If you notice an address error immediately after ordering, contact us at once. We cannot guarantee a change after the label has been created. 7. CARRIERS AND TRACKING We use reputable third-party courier and fulfilment partners. The carrier for a given order depends on destination and service availability. Once your order ships, we will share tracking details by email where the carrier provides them. Tracking updates are controlled by the carrier and may take a short time to appear after dispatch. Please keep your tracking number until the order is delivered. If tracking stalls for several working days, email us at hoodmarksadmin@gmail.com with your order number and we will raise it with the carrier. 8. TITLE AND RISK Once we or our fulfilment partner hand the products to the carrier, title and risk of loss pass to you, except where mandatory consumer law in your jurisdiction says otherwise. If a carrier scan shows the parcel as delivered to the address you gave us, our delivery obligation for that shipment is treated as complete. If you did not receive it, contact us within 7 days of the delivery scan so we can help open a carrier investigation. We cannot guarantee a replacement or refund where the carrier confirms delivery to your address. 9. FAILED DELIVERY, REFUSED PARCELS AND RETURNS TO SENDER If a parcel cannot be delivered because no one was available, the address was wrong, the phone number was unreachable, or the parcel was refused: - The carrier may attempt redelivery or hold the parcel for collection, according to its own rules - If the parcel is returned to us, we may charge the original shipping cost plus any return-to-sender fee before we reship - If you do not want the order resent, any refund will be assessed under our Refund Policy and may exclude outbound and return shipping Please respond promptly to courier calls and SMS so the parcel is not returned. 10. INTERNATIONAL ORDERS, CUSTOMS AND IMPORT FEES For shipments outside Pakistan, you are the importer of record. You are responsible for: - Complying with your country’s import rules - Paying customs duties, taxes, brokerage and clearance fees charged by your country - Providing any documents customs request These charges are levied by your government or the carrier, not by Hood Marks, and are not included in the product price unless checkout clearly says otherwise. We cannot predict or control them. We are not responsible if customs delays, inspects, returns or seizes a shipment. A returned international parcel may take several weeks to come back, and additional carrier fees may apply. 11. DAMAGED, MISSING OR INCORRECT ITEMS Please inspect your order when it arrives. If the item is damaged in transit, defective, or is not what you ordered, email hoodmarksadmin@gmail.com as soon as possible and include: - Order number - Photos of the item, the print/issue, and the packaging - A short description of the problem We will assess the issue and arrange a replacement or another suitable remedy. Do not return anything until we confirm the return. Sale, custom and personalised items follow the exceptions in our Refund Policy, except where the item is damaged, defective or incorrect. Refund Policy: https://hoodmarks.com/policies/refund-policy 12. LOCAL COLLECTION If you wish to collect an order in Lahore instead of having it shipped, email hoodmarksadmin@gmail.com before the order goes to print. Collection is available only if we confirm it in writing for that order. Unconfirmed collection requests will still be shipped to the checkout address. Returns (not collections) are received at: Shop 77-K, Joyland Roundabout Al Rehman Garden Phase 2 Sharaqpur Road Lahore 54000, Pakistan 13. EVENTS OUTSIDE OUR CONTROL We are not liable for delay or failure to deliver caused by events outside our reasonable control, including courier disruption, customs processing, severe weather, strikes, public holidays, political unrest, system outages, or production issues at a print partner. Where a delay is significant, we will try to update you if we have a usable email or phone number for the order. 14. CHANGES TO THIS POLICY We may update this Shipping Policy by posting a revised version on our website and changing the “Last updated” date. Continued orders after a revision mean you accept the updated policy. 15. CONTACT Hood Marks Email: hoodmarksadmin@gmail.com Website: https://hoodmarks.com Contact form: https://hoodmarks.com/pages/contact
Shop 77-K, Joyland Roundabout
Al Rehman Garden Phase 2
Sharaqpur Road
Lahore 54000
Pakistan
Related policies:
Terms of Service — https://hoodmarks.com/policies/terms-of-service Refund Policy — https://hoodmarks.com/policies/refund-policy Privacy Policy — https://hoodmarks.com/policies/privacy-policy